Refund and Returns Policy

Refund Policy

Thank you for choosing [Diamonddrip] for your shopping needs. We are committed to ensuring your satisfaction with every purchase. Please read our Refund and Exchange Policy carefully before placing your order, especially if you are selecting the Cash on Delivery (COD) payment method.

1. Eligibility for Returns and Exchanges

  • Items purchased through Cash on Delivery are eligible for return or exchange within 14 days from the date of delivery.
  • This policy applies only to items that are found to be defective, damaged during shipping, or not as described on our website.

2. Exclusions

  • Custom-made or personalized items are not eligible for return or exchange.
  • Items that have been used, washed, or altered in any way are not eligible for return or exchange.
  • Sale items and items marked as “final sale” are not eligible for return or exchange.

3. How to Initiate a Return or Exchange

  • Contact our Customer Service team within 14 days of delivery at [Contact@diamonddrip-1-f38bf2.ingress-erytho.ewp.live] or [Whatsapp number] to initiate your return or exchange.
  • Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  • Our Customer Service team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

4. Shipping the Item Back

  • You are responsible for pack the item before it back to us. Ensure the item is securely packaged and includes all original tags, packaging, and accessories and we will pick it up from you.

5. Refunds and Exchanges

  • Upon receipt and inspection of your returned item, we will process your refund or exchange as per your request.
  • If eligible for a refund, the amount will be credited back to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
  • If an exchange is requested, we will ship the replacement item to you once we have received and verified the returned item. Shipping costs for exchanges will be the responsibility of the customer, unless the item received was defective or not as described.

6. Items Shipped from Outside the Country

  • Please be aware that for items shipped from outside the country, additional customs duties, taxes, or fees incurred during the return process fees are the responsibility of the customer.
  • We recommend carefully reviewing the customs policies of your country before initiating a return to avoid any unexpected charges.

7. Final Provisions

  • This Refund and Exchange Policy is subject to change without notice. The policy applicable to your order is the one in effect at the time of your purchase.
  • For any questions or concerns regarding our Refund and Exchange Policy, please contact our Customer Service team.

Thank you for your understanding and cooperation.

[Diamonddrip] [Contact@diamonddrip-1-f38bf2.ingress-erytho.ewp.live]

Need help?

Contact us at Contact@diamonddrip-1-f38bf2.ingress-erytho.ewp.live for questions related to refunds and returns.lated to refunds and returns.